Drawing on the literature, critically discuss the positive and Essay

Drawing on the literature, critically discuss the positive and negative factors that may directly or indirectly influence services workers job performance - Essay Example This is because; the potential buyers formulate their own perceptions regarding the organization and its service quality on grounds of its staff efficiency and service performance (Brown, et al., 2002). This research paper aims to critically analyze the positive and negative impacts of service worker’s job performance. It is highly rational to conduct this critical analysis because it aims to estimate the factors that might both directly and indirectly influence the quality of working within a service providing organization. In this era of â€Å"consumerism†, the firms aim to maximize utility of its potential buyers and hence their business revenue. However, it should be noted that customers satisfaction derived from the products or services of an organization considerably depends on the quality of services provided by the employees of the company. Thus, from the analysis and implications of this essay, managerial authorities of different companies can eradicate the pot ential problems faced by them in human resource management and hence improve the quality of their working in long run (Brown, et al., 2002). Economists treat labour resource of an organization as a type of capital. This is because a worker earns money with the help of acquired education, work experience and knowledge. Originally human capital was perceived to be a microeconomic concept but over time its implications are also linked up with the field of macroeconomics. Lucas introduced the â€Å"New Growth Theory† of economics and claimed that human capital productivity and economic growth is directly proportional to each other (Brown, et al., 2002). A rise in the efficiency level of human capital helps to augment economic surplus procured by the profit making firms within a country and finally leads to growth of its national domestic productivity level. Researchers have stated that quality of schooling, educational level of parents, before and on-the-job training significantly influences the